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Policy’s

BOOKING FEES ARE NON-REFUNDABLE MAKE SURE YOU READ FULLY TO ENSURE YOU ARE A CANDIDATE

Appointment Policy:

Our goal is to provide the best service to our clients. Due to the exclusive services that we offer, we have enacted policies to ensure all our clients are given one on one attention and quality service in a relaxed environment. Thank you in advance for your cooperation and understanding.

Booking Fee Policy:

A Non-Refundable Booking Fee of is required to schedule and reserve a procedure appointment. The booking fee will be deducted from the procedure fee on the day of the appointment. If the procedure is scheduled at the consultation, a booking fee will be taken at that time. If the booking fee is not received upon scheduling or with in 24hrs of booking, it will be removed without notice.

Cancellation, Reschedule, and No-Show Policy:

A 48hr cancellation is required to cancel your appointment, No Exceptions. If the appointment is canceled with less than 48hrs notice, the booking fee will be forfeited (not returned/transferred). If the client fails to show to his/her appointment, it will be a forfeit of the booking fee and to schedule a future appointment payment in full will be required. If the client no shows to an appointment that is complementary to your specific service, please note that will also be a forfeit; the client will still need the service to complete the work but will be required to pay for the needed service(s). We understand that unforeseen circumstances may arise that could force you to postpone or reschedule your procedure. However, please understand that such changes affect your technician and other patients as well. If you choose to reschedule your appointment, a minimum of 48 hr. notice is Mandatory or the booking fee is forfeited, No Exceptions. How to reschedule or Cancel an appointment for a later date: The only means is by calling our office at (559)549-4229 or by using the online booking system found on the website: www.gabyflores.com

Pregnancy, Nursing and Medical Condition Policy

If you are unsure if a medical condition will interfere with the permanent makeup procedure, please contact us and ALWAYS ask your doctor for clearance. Under certain medical circumstances a doctor’s note will be necessary. If you are pregnant or nursing, we will NOT render you permanent make up services. If you are planning on getting pregnant, we recommend you wait until you have completed your service to continue or postpone your service until you have delivered and are no longer nursing. If you are unsure if you are currently pregnant, we suggest you put your service on hold. If you are pregnant or nursing and book an appointment your booking fee will NOT be refunded. 48hr Notice is required to postpone, reschedule, or cancel your appointment for a later date.

Previously Tattooed Policy:

If you schedule an appointment whether it be online, over the phone or in person, but do not disclose that you have had a previous tattoo by anyone other than our office your booking fee will be forfeited. If you had a tattoo we did for your “touched-up” by someone else but fail to disclose this information at the time of booking your booking fee will be lost. Corrective work will only be accepted after a proper consultation and assessment of the tattoo is completed. You must receive clearance prior to booking your appointment. Touch up prices are exclusively for loyal returning clients. All previously tattooed work will start at a minimum new price.

Previously Tattooed Policy:

**MUST HAVE CONSULTATION AND CLEARANCE BEFORE BOOKING AN APPOINTMENT ONLINE. BOOKING FEES ARE NON-REFUNDABLE**

If you schedule an appointment whether it be online, over the phone or in person, but do not disclose that you have had a previous tattoo by anyone other than our office your booking fee will be forfeited. If you had a tattoo we did for your “touched-up” by someone else but fail to disclose this information at the time of booking your booking fee will be lost. Corrective work will only be accepted after a proper consultation and assessment of the tattoo is completed. You must receive clearance prior to booking your appointment. Touch up prices are exclusively for loyal returning clients. All previously tattooed work will start at a minimum new price.

Children Policy:

Children are not allowed, No Exceptions. Please understand that California Health Code regulations prohibit children from being in the facility. In addition, the procedure can be too lengthy for children and requires the utmost concentration for best results. If you do arrive to your appointment with a child, please understand that you will be asked to reschedule, and your deposit will be forfeited. At the time of rescheduling an additional booking fee will be required.

Incomplete Procedure Policy:

If you show up to your appointment but decide not to have the permanent make up procedure completed or for whatever unbeknownst reason the technician concludes that you are not a good candidate for such procedures, your booking fee will not be refunded. The booking fee will be used as payment for the appointment time specifically set aside for you.

Follow up Appointment Policy:

Every person is unique in accepting the pigment and healing, while some will not need this service others will. Please note that all procedures must heal 4-8 weeks before we can work on the area once again (NO EXCEPTIONS). Following your aftercare instructions is also an integral part of the healing process. Failure to allow the skin to heal properly will result in scarring and pigment loss. Reasons for needing to schedule a follow up appointment include but are not limited to: 1.) something small as going over one hair stroke or a spot 2.) darkening the entire eyebrow because every skin heals/lightens the color differently 3.) making any minor adjustments that might be needed after flaking and swelling have subsided. All Follow up appointments must be booked and completed within 10 weeks of your original service. If you change, cancel, or reschedule your follow up appointment we cannot guarantee you will receive an appointment in your needed allotted time frame. Please plan all appointments accordingly.

Late Arrival Policy:

Anyone who is more than 10 min late for their appointment may be asked to reschedule and will be considered a late notice cancellation with your booking fee being lost. That much lost time will not allow the technician to complete the procedure properly. The time cannot be “made up by rushing or omitting important steps. In special cases, and when our schedule will allow, we may be able to accommodate the appointment. This will be at our discretion and only with advanced notification of late arrival.

Payment Policy:

Balance is due on the day of the procedure. Acceptable payments include cash, debit, visa, AMEX, master or discover. Checks are NOT an acceptable form of payment.

Refund Policy:

Given the nature of the service(s) No Refunds No Exceptions.

Gift Card Policy:

All Gift Cards/Certificates are final sale and non-refundable. They can be used for services in our office. If you wish to transfer your gift card/certificate to someone you may do so in writing. Email us at info@gabyflores.com. If purchasing for someone other than yourself ensure that the person is in fact a candidate and wants said procedure, it is your responsibility. No Refunds No Exceptions.

Covid-19 Policy:

Due to the current pandemic appointments may need to be pushed back/rescheduled to a later date. Reasons can include but are not limited to illness, disinfecting/decontamination protocols or government issued mandates. Ensuring everyone’s safety is high priority, for this reason new Covid-19 Safety protocols are in place. All clients who are rendered services must abide by these new rules. No Exceptions. Failure to abide by these rules will prevent us from completing or rendering the service and you losing your booking fee.

New Covid-19 Safety Protocols:

A. If you are feeling ill do not show up to your appointment. Call the office and reschedule your appointment.
B. Your temperature will be taken.
C. Come alone, any guests that accompany you will be made to wait outside the building and will not be allowed inside for any reason.
D. When you arrive to your appointment text or call us as a notice of your arrival. Please wait in your car until we text or call you to come inside. (Do not arrive any earlier than 5 min to your appointment)
E. Ensure that all paperwork is filled out prior to your appointment and that “Covid-19 Screening and Liability Release Form” is filled out the morning of your appointment.
F. Text or email all the pictures we will need for your appointment to: (559)549-4229 or info@gabyflores.com
G. You must wear a mask upon entering the building and during the entire service. (if you do not have one, we will provide it) Face mask must cover the nose and mouth area completely. No Exceptions. Not wearing a mask will not only put you or myself at risk but my other clients. If you are unable to wear a mask, please schedule/postpone your appointment until the pandemic has subsided to go through your elective cosmetic service.
H. No food or drink allowed in the building.
I. There will be a personal item station for all your belongings. All items including purse, phone and keys must be placed here and remain here during the entirety of the appointment. Please minimize unnecessary items.
J. A hand sanitation station will be made available to you upon entering the building.
K. We accept cash, debit, and all major credit card. (A contact less payment system in encouraged).
L. No Walk-ins are allowed at this time please call and schedule your service appointment.
M. In order to minimize contact: -Booking fees will be sent via PayPal Invoice and no longer taken in person as a walk-in -We will be providing free phone or Zoom Consultations if necessary -4-week Views will send Pictures of healed results for inspection at the 4–6-week mark rather than coming in for the viewing.

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